This, however, isn’t GoDaddy’s only public relations blunder. The president of company trumpeting his ‘big game’ hunting, and a series of tasteless and trashy commercials have left many web professionals looking for an alternative. While they are the most well know domain name registrar they are also likely the most disliked as well.
Yet my complaint about Godaddy is due to their customer service and business practices. I strongly recommend looking for another registrar like Network Solutions or NameCheap, because GoDaddy misleads its customers and bleeds money from them through their dubious practices. The most recent example I encountered is of a client who purchased a domain and email service believing they had also signed up for a hosting account. Technically they could ‘host’ their domain at GoDaddy, but it was a severely limited plan that only allowed for a canned page to be ‘hosted’ at Godaddy, which left them without the actual service they needed.
My initial problem with GoDaddy is that I placed an order using their ‘speedy checkout’ option. This wasn’t a short cut through the order process like it sounds, it was a sneaky way to get customers to sign up for auto-renewal for particular products. Obviously I hold responsibility in this mistake, I should have read over the fine print. However, Godaddy has made a lot of money by misleading people into purchasing the wrong product.
They also hold your credit card number, and you can only check out if you agree to let them hold this information on file. For most online businesses, this is a voluntary choice, not a prerequisite to ordering. GoDaddy is the last company I trust to hold my credit card information, and I highly recommend not allowing them to store your information. At one time, GoDaddy was the only real cost effective choice for domain registration. That is no longer the case, and taking your businesses elsewhere to a company that will treat you fairly is a prudent and wise decision.
I have moved my business to NameCheap.com. I have nothing against Network Solutions, but NameCheap is more affordable and has a good domain management set up. SWITCH2NC is a coupon code you can use to get a dollar off each domain name transfer (effective early March – don’t know the expiration date.) There are other domain name registrars as well, these are just two of GoDaddy’s most prominent competitors. -Katherine Morrison